Agreement to these terms
SalesLama (the “Service”) is operated by Lixatech (Pvt) Limited (“Lixatech”, “we”, “us” or “our”). These Terms of Use (the “Terms”) form a binding agreement between Lixatech and the person or organisation that creates an account or uses the Service (“you” or the “Customer”).
By creating an account, booking a demo, signing an order or using the Service, you agree to these Terms and to our Privacy Policy. If you use SalesLama on behalf of a brokerage, team or company, you confirm that you have authority to bind that organisation.
Accounts
- You must be at least 18 years old and able to enter into a binding contract.
- You must give accurate account and billing information and keep it up to date.
- You are responsible for your login credentials and for everything done under your account, including by team members you invite.
- Account owners control user roles and permissions. You are responsible for removing access for people who leave your organisation.
- Tell us straight away at support@saleslama.com if you suspect unauthorised access.
We may suspend or refuse an account that gives false information or breaks these Terms.
The Service
SalesLama provides lead capture forms, contact and pipeline management, a shared inbox, tasks, online booking, and automated campaigns that send messages by email, SMS and WhatsApp, together with an API, webhooks and integrations with third-party tools.
We improve the Service continuously. We may add, change or remove features. If we remove a feature that is material to your paid plan, we will give you reasonable notice.
Your data
You own your data. “Customer Data” means the contacts, leads, messages, files, notes, pipeline records and other content that you or your users upload to, create in or receive through SalesLama.
- You grant Lixatech a limited licence to host, copy, process, transmit and display Customer Data only as needed to provide, secure and support the Service, and as described in our Privacy Policy.
- We do not sell Customer Data and we do not use it to market to your contacts.
- Our staff access Customer Data only when needed to provide support you ask for, to keep the Service secure, or when required by law.
- You can export your data while your account is active. After your account is closed we delete Customer Data as described in the Privacy Policy.
Messaging, consent and compliance
SalesLama sends messages on your behalf, using the content, schedules and contact lists that you set up. You are the sender of those messages and you are responsible for making sure they are lawful.
- You must have a valid legal basis, including any required consent, to contact each person you message by email, SMS, WhatsApp or phone.
- You must comply with all anti-spam, telemarketing, privacy and consumer-protection laws that apply to you and to your contacts, for example Canada’s Anti-Spam Legislation (CASL), the US TCPA and CAN-SPAM Act, and the GDPR where relevant.
- You must honour opt-out and unsubscribe requests promptly and include identification and unsubscribe information where the law requires it.
- WhatsApp messaging is subject to Meta’s WhatsApp Business policies, and SMS is subject to carrier rules. You must follow them.
- You must respect the sending hours, quiet hours and do-not-contact rules that apply in your contacts’ locations.
Automated campaigns keep running until they finish, a contact replies, or you pause them. Check your campaigns before you switch them on, and review them regularly.
Acceptable use
You must not use SalesLama to:
- send spam, bulk unsolicited messages, or messages to purchased, rented or scraped contact lists without consent;
- send misleading, deceptive, fraudulent, defamatory, harassing, hateful or illegal content, including phishing or malware;
- discriminate in housing or real estate services in breach of fair housing or human rights laws;
- impersonate any person or organisation, or hide the true sender of a message;
- break any law, or infringe anyone’s intellectual property or privacy rights;
- probe, scan, overload or interfere with the Service, bypass usage limits or security, or access it by automated means other than our API;
- reverse engineer, copy or resell the Service, or build a competing product using it.
We may remove content, pause campaigns or suspend accounts that break this section, to protect recipients, our messaging partners and the Service.
API and integrations
- API keys, form tokens and webhook secrets are confidential. You are responsible for keeping them secure and for all requests made with them.
- We may set rate limits and change or version the API. We will try to give reasonable notice of breaking changes.
- When you connect a third-party app (for example Zapier, Make, a website or an ad platform), data flows to and from that app under its own terms and privacy policy. Lixatech is not responsible for third-party services.
Electronic communications
By creating an account you agree to receive service messages from us by email, such as account, security, billing and product notices. We may also send product news and offers. You can unsubscribe from marketing emails at any time; service messages will continue while you have an account.
Intellectual property
The Service, including its software, design, workflow templates, documentation, and the SalesLama name and logo, belongs to Lixatech and its licensors and is protected by intellectual property laws. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. They do not transfer any ownership to you.
If you send us feedback or suggestions, we may use them without any obligation to you.
Plans, invoices and payment
- SalesLama is sold on a subscription basis. Your plan, price, billing period, number of users and any messaging allowances are set out in your order or quote.
- All invoices are issued by Lixatech (Pvt) Limited. Payment is made by bank transfer or another method stated on the invoice, by the due date shown on the invoice.
- Prices are shown in the currency stated on your quote or invoice and exclude taxes unless stated otherwise. You are responsible for applicable taxes and for bank or transfer charges on your side.
- Messaging costs from third parties, such as SMS and WhatsApp fees, may be billed separately or included in your plan, as stated in your order.
- If an invoice is unpaid 14 days after its due date, we may suspend the Service after giving you notice. We will restore access once the balance is paid.
- We may change prices for a future billing period by giving you at least 30 days’ notice.
Refund policy
14-day refund on your first payment. If you are not satisfied, you can ask for a full refund of your first subscription payment within 14 days of the payment date. Email support@saleslama.com from your account email with your invoice number.
- Refunds are made to the original payment method or bank account within 14 business days of approval.
- Third-party messaging charges (SMS and WhatsApp fees) already used are not refundable.
- Renewals, later billing periods, add-ons and one-off setup or onboarding services that have already been delivered are not refundable, except where the law requires otherwise.
- Accounts suspended or terminated for breach of these Terms are not eligible for a refund.
Cancellation
You can cancel at any time by emailing support@saleslama.com or through your account settings if available. Cancellation takes effect at the end of your current billing period, and you keep access until then. Unless you are within the 14-day refund window, fees already paid for the current period are not refunded.
Suspension and termination
We may suspend or terminate your account if you materially breach these Terms and do not fix the breach within 7 days of our notice. We may act immediately, without notice, for fraud, illegal activity, spam complaints, security threats, or a breach of the Messaging or Acceptable Use sections.
When your account ends, your right to use the Service stops. You can ask for an export of your Customer Data within 30 days of termination, after which we delete it as described in our Privacy Policy.
Service availability
We work hard to keep SalesLama available and reliable, but the Service is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free operation, or that every message will be delivered, since delivery depends on carriers, email providers, WhatsApp and recipients’ devices. We may carry out planned maintenance and will try to schedule it at quiet times.
Indemnification
You agree to defend and indemnify Lixatech, its directors, employees and partners against any claims, losses, fines and reasonable costs arising from your Customer Data, the messages you send through SalesLama, your breach of these Terms, or your breach of any law, including anti-spam and privacy laws.
Limitation of liability
To the maximum extent permitted by law:
- Lixatech is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, deals, commissions, data or goodwill.
- Lixatech’s total liability for all claims relating to the Service is limited to the fees you paid to Lixatech for the Service in the 12 months before the event giving rise to the claim.
Nothing in these Terms limits liability that cannot be limited by law.
Disclaimer
Except as expressly stated in these Terms, the Service is provided without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. SalesLama does not give legal, financial or real estate advice. Templates and example messages are starting points that you must review before use.
Governing law and disputes
These Terms are governed by the laws of the Islamic Republic of Pakistan. Both parties will first try to resolve any dispute in good faith by contacting each other. If a dispute is not resolved within 30 days, it will be subject to the exclusive jurisdiction of the competent courts of Pakistan.
Changes to these terms
We may update these Terms from time to time. We will post the new version on this page and update the “Last updated” date. If a change is material, we will tell account owners by email at least 14 days before it takes effect. If you keep using the Service after the change takes effect, you accept the updated Terms.
General
- These Terms, your order and the Privacy Policy are the entire agreement between you and Lixatech about the Service.
- If any part of these Terms is found unenforceable, the rest stays in effect.
- You may not transfer your account or these Terms without our written consent. We may transfer them as part of a merger, acquisition or sale of assets.
- Neither party is liable for delays caused by events beyond its reasonable control.
Contact us
Questions about these Terms, billing or refunds? Contact us: